Some hotels benefit from 'overbooking' at your expense. Here are 5 tips to avoid the latest travel scam.
You arrive at your hotel only to be told it is overbooked and the room you reserved is not available Even in a downward economy that has seen room occupation rates at an all-time low, people are still being walked down, experts say.
So what if it happens to you?
Refuse the room. Instead of immediately agreeing to the alternative accommodation, politely stand your ground and remind the hotel that you have a guaranteed reservation.
Try to find out the real story . When a hotel says your room isn't available, it doesn't necessarily mean the hotel is full.
Invoke your status . If you're a frequent guest, and you're in danger of being walked down, this would be a good time to reveal your program membership card or any other clout you might have.
Use humor. You may not feel in a humorous mood, but cracking a joke just might help. Hotel employees often go out of their way for people who are friendly.
Be nice. When faced with an involuntary downgrade, you may not be feeling very nice either -- but putting on your diplomatic hat could make the difference between being downgraded and upgraded.
See to the details. If you're being moved, ask for perks such as taxi fares and complimentary breakfast.
By following these steps you may not end up with a room in the hotel you booked but neither will you be downgraded to a lesser hotel either.
You arrive at your hotel only to be told it is overbooked and the room you reserved is not available Even in a downward economy that has seen room occupation rates at an all-time low, people are still being walked down, experts say.
So what if it happens to you?
Refuse the room. Instead of immediately agreeing to the alternative accommodation, politely stand your ground and remind the hotel that you have a guaranteed reservation.
Try to find out the real story . When a hotel says your room isn't available, it doesn't necessarily mean the hotel is full.
Invoke your status . If you're a frequent guest, and you're in danger of being walked down, this would be a good time to reveal your program membership card or any other clout you might have.
Use humor. You may not feel in a humorous mood, but cracking a joke just might help. Hotel employees often go out of their way for people who are friendly.
Be nice. When faced with an involuntary downgrade, you may not be feeling very nice either -- but putting on your diplomatic hat could make the difference between being downgraded and upgraded.
See to the details. If you're being moved, ask for perks such as taxi fares and complimentary breakfast.
By following these steps you may not end up with a room in the hotel you booked but neither will you be downgraded to a lesser hotel either.



